At El Manial Pets Shop, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy as follows:
- Eligibility: Products can be returned within 14 days of delivery if they are unused, unopened, and in their original packaging.
- Non-returnable items: Customized products, perishable goods, or opened packages are not eligible for returns.
Return process:
- Contact our customer support team at elmanialpets@gmail.com or call 01066542906 to request a return authorization.
- Provide your order number and reason for return.
- Once approved, send the product back to the provided return address at your expense.
Refunds:
Refunds will be processed within 7 business days after we receive and inspect the returned product. Refunds will be made via the original payment method, excluding any shipping fees.
If you receive a damaged or incorrect product, please contact us immediately for a replacement or full refund.